Privacy Policy

1. Introduction

HasselCast ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our HasselCast media player application and website (collectively, the "Service").

Important: HasselCast is a local media player for smart TVs. We do NOT provide, stream, or host any media content. We do NOT track what media files you play on your device.

2. Information We Collect

2.1 Information You Provide

• Email Address: When you contact us for support or create an account
• Device Activation Code: A 6-character code to activate your license
• Payment Information: Processed securely by our payment partners (Stripe/PayPal). We do not store full payment details.
• Support Communications: When you email or call us for help

2.2 Automatically Collected Information

• Basic Usage Data: Which features you use (not what you watch)
• Device Information: Device type, operating system, app version
• IP Address: For security and to prevent fraud

What We DO NOT Collect: We do NOT collect, track, or store information about your personal media files, what you watch, your viewing history, or any content on your devices. All media playback happens locally on your TV.

3. How We Use Your Information

• To activate and verify your HasselCast license
• To respond to customer support requests
• To improve our software and fix bugs
• To prevent fraud and unauthorized access
• To send important service updates (license expirations, etc.)

4. Information Sharing

We do NOT sell your personal information. We only share your information in these limited cases:

• Payment Processors: Stripe, PayPal, or similar to process your license payment
• Legal Requirements: If required by law or court order
• Service Providers: Companies that help us run our website and email (like hosting providers)

5. Data Security

We use industry-standard security measures to protect your information, including encryption for data transmission. However, no internet transmission is 100% secure.

6. Data Retention

We keep your information only as long as needed to provide the Service or as required by law. You may request deletion of your data by contacting us.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, contact us at info@hasselcast.online or call +1 833-534-2551.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13.

9. Cookies

Our website uses essential cookies for functionality (like remembering your preferences). We do not use tracking cookies for advertising.

10. Third-Party Links

Our website may link to third-party sites (like payment processors). We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

• 📞 Phone: +1 833-534-2551 (Toll-free, 24/7)
• 📧 Email: info@hasselcast.online
• 📍 Address: 3215 Palm Beach Blvd, Fort Myers, FL 33916, United States